常見問題
付款方式 Payment Method
如想查詢貨品詳情，歡迎發私訊至我們 Facebook 專頁或電郵。
客人亦可直接在私訊下單，若沒收到我們回覆確認訂單，請再次聯絡我們，多謝體諒。
付款方式*
銀行匯款 | 中國銀行
網上付款 | PayPal, PayMe, FPS
*入帳資料會於電郵或私訊內提供，請於提交訂單後兩天內完成匯款並附上入數紙的相片或證明通知我們確認
For enquiry and order, please feel free to send us message by Facebook or Email.
We shall reply you within 3 working days. If you do not receive order confirmation, please try to contact us again.
Payment Method*
Bank-in | Bank of China
Online Payment | PayPal
*Details provided by email or inbox message
Please settle the payment within 2 working days after you receive the order confirmation, and provide the payment receipt for our record.
送貨方式 Shipping Information
本店產品價格不包括郵費，顧客可選擇自行到本公司火炭工作室取貨（請於3天前預約取貨時間）。
【特別優惠】全單滿$400，免費包郵至順豐智能櫃。
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請注意：訂購產品大小不能過大，必須能置入智能櫃，否則無法享有此優惠。
（智能櫃可選用加大智能櫃，智能櫃資料連結） -
如果顧客填寫順豐站地址，將會以順豐到付處理，不作另行通知
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如有任何爭議，本公司保留最終決定權。
海外訂單請私訊或電郵直接與我們聯絡 。
Delivery fee is not included in our product price. Customer can directly come to our Fotan Studio for picking up. Please contact us 3 days in advance.
We can arrange shipping by SF Express. Payment will be made by receiver.
(Link to SF Express Service Centre, Link to SF Express store)
【Special Promotion】Purchasing more than $400 can receive a free delivery to EF locker of SF Express.
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Beware that the size of products should be able to fit in the locker. (Extra-size locker can be selected.) Link to details of EF locker
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If SF store address is written for delivery, delivery fee will be paid by receiver. No further notice will be made.
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All matters and disputes are subject to the final decision of Active Concept Limited.
For overseas order, please contact us for further arrangement.
退貨安排 Returns
我們希望你喜歡AKOMA的產品，但如收貨後發現有問題，請先拍照存檔並於收貨後的7天內與我們聯絡。我們會盡力令你再次感到滿意！
*提醒你：收貨7天後提出的申請將不獲處理。
We hope that you will love your purchases from AKOMA, but if you find any problems after receiving the goods, please take a picture and contact us within 7 days after receiving the goods. We will do our best to make you happy again!
* Reminder: Applications made 7 days after receipt will not be processed.